Terms and Conditions

This website is operated by GLASGOWGFX LTD, a company registered in Scotland and trading as Glasgow GFX. These terms govern every order you place with us, whether through this website, by email, by phone or in one of our studios.

By placing an order you accept these terms. Please read them before you order, and print or save a copy for your records.

Some of these terms apply differently depending on whether you are buying as a consumer or for the purposes of a business.

You are a consumer if you are an individual buying wholly or mainly for personal use. You are a business customer if you are buying for use in a trade, business, craft or profession, including as a sole trader, charity, partnership, company or public body.

Nothing in these terms removes or limits the statutory rights a consumer has under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Placing an order is an offer to buy from us. It does not create a contract on its own. We will send you an order acknowledgement by email confirming that we have received it.

A contract is formed when we email you to confirm that your order has been accepted and moved into production. If we cannot accept your order, for example because a product is unavailable, we have identified a pricing error, or your artwork cannot be printed to an acceptable standard, we will tell you and refund any payment in full.

Quotations are valid for 30 days from the date issued unless the quotation itself states otherwise, and are subject to us receiving print-ready artwork that matches the specification quoted.

Print is unforgiving of errors in supplied files, so responsibility for artwork is split clearly between us.

Colour on a backlit screen will never match ink on paper exactly. Screens vary between devices, and paper stock, coating and press conditions all affect the result. A reasonable commercial variation in colour, and a cutting tolerance of up to 2mm, are normal in the trade and are not defects.

If exact colour is critical, ask us for a physical proof before we print the full run. We will quote for this separately.

We may decline or cancel any order for material that is unlawful, infringes someone else's rights, or is defamatory, obscene, or intended to harass. Where we cancel on this basis before production we will refund you in full.

We deliver within the United Kingdom. Delivery timescales quoted on product pages and at checkout are working-day estimates that begin once artwork has been approved, not from the moment the order is placed.

Unless we have agreed a specific date with you in writing, we will deliver without undue delay and in any event within 30 days of the contract being formed. If we miss that deadline and delivery by a particular date was essential, or you told us it was essential before ordering, you may treat the contract as at an end and receive a full refund.

Goods are at your risk from the moment they are delivered to the address you gave us, or collected from one of our studios. Ownership passes to you once we have received payment in full.

Please check your delivery on arrival and tell us within 7 days if anything is damaged, short or incorrect, so we can investigate with the carrier. Reporting later does not affect your statutory rights over faulty goods, but it does make a carrier claim harder.

Full detail on what can and cannot be cancelled, how to report a fault, and how refunds are paid is set out in our returns, refunds and cancellation policy.

If you are a consumer, the Consumer Rights Act 2015 says that goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, replacement or refund depending on the circumstances and how long you have had the goods.

If you are a business customer, we will replace or refund goods that do not meet the agreed specification, provided you tell us within 7 days of delivery and return the goods if we ask. This is your sole remedy for defective goods, and all warranties and conditions implied by law are excluded to the fullest extent permitted.

Design, branding, web and software work is quoted against a written scope. Work outside that scope is chargeable and will be quoted before we start it.

Ownership of design work transfers to you once the project has been paid for in full. Until then we retain all rights in it. We keep ownership of our own underlying tools, templates, source components and know-how, and of any third party assets licensed into the project, which remain subject to their own licence terms.

We may show completed work in our portfolio and marketing unless you ask us in writing not to.

The content of this website, including its text, layout, graphics, photography and code, belongs to us or is licensed to us. You may view and print pages for your own use, but you may not reproduce, republish or exploit any part of it commercially without our written permission.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and, for consumers, under the Consumer Rights Act 2015 and the Consumer Protection Act 1987.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not supply products for business use, and we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a business customer: subject to the paragraph above, our total liability arising out of or in connection with an order is limited to the price paid for that order. We are not liable for loss of profit, loss of business, depletion of goodwill, loss of anticipated savings, or any indirect or consequential loss.

We are not liable for delay or failure to perform caused by events outside our reasonable control, including supplier failure, carrier disruption, utility failure and severe weather. If such an event occurs we will tell you and, where the delay is substantial, you may cancel and receive a refund for goods not supplied.

We handle personal data in line with the UK GDPR and the Data Protection Act 2018. Our privacy policy explains what we collect, why we hold it, how long we keep it and the rights you have over it. Our cookie policy covers what we store on your device.

If something has gone wrong, contact us first. Email support@glasgowgfx.com with your order number and what the problem is. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

If we cannot resolve it between us, you may be able to refer the matter to an alternative dispute resolution provider. We are not currently signed up to a certified ADR scheme, and we do not agree to use one as a matter of course, so if a dispute cannot be settled directly you retain the right to raise proceedings in the sheriff court.

Consumers in Scotland can also get free, impartial advice from Advice Direct Scotland on 0808 164 6000, or from Citizens Advice consumer service.

We may update these terms from time to time. The version that applies to your order is the version published on this page at the moment you placed it, so the date at the top of this page matters. We will not change the terms of an order you have already placed.

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction. Consumer claims are heard in the sheriff court, and a claim worth £5,000 or less is dealt with under Simple Procedure, which is designed to be used without a solicitor.

If you are a consumer resident elsewhere in the United Kingdom, you keep the benefit of any mandatory protections of the law where you live, and you may bring proceedings in the courts of that country. If you are a business customer, the courts of Scotland have exclusive jurisdiction.